Customer Services

Having trouble ordering? Please call us at (02) 9545 2217 We would love to either walk you through ordering or even take your order over the phone.

Wondering how safe it is to shop with Nadine’s Coffee Beans? Rest assured our online shop is completely safe as we do not ask for your credit card at any stage. Our only methods of payment are Paypal and Other Payments – the latter simply records your order and emails us. We then contact you to arrange payment.

Please review the following tips to improve your coffee experience.

Tip #1
We believe the following 6 steps will help you enjoy your freshly brewed coffee regardless of what equipment is used to brew it.

6 Key Steps:
1. Use only the freshest coffee beans.
2. Grind the coffee only as you need it.
3. Experiment with grind and tamping to achieve a steady trickle of espresso into the cup.
4. Use 6-8 grams of espresso per 25-35ml. shot.
5. Brewing time for a single shot should be 20-30 seconds.
6. Keep the machine clean; oily residue will spoil the taste of espresso.

Tip #2
Always remember to use fresh cold milk – never reheat warm milk.

Tip #3
Oxygen is bad for coffee. The longer coffee is exposed to the air, the more stale it gets. Squeeze the air out of the bag before re-sealing the Nadine’s Coffee bag and store in a dry dark cupboard away from strong smelling foods.

Tip #4
Buy whole beans. With whole beans you know what you’re getting.
When you buy whole beans from Nadines Coffee Beans, you know you are buying freshly roasted guaranteed single origin beans or those expertly blended by Bill our master roaster.

Tip #5
Choose coffee beans to suit your taste. When you buy whole beans, you really know what you’re getting. As you get to know coffee better, you’ll come to know whether you prefer a dark, medium or light roast. And you’ll get to know which parts of the world grow the beans that best suit your taste.